Which helpdesk software plan has every feature you need?
How Clearcisive works
What you get: The exact plan with every feature you need, its listed price, and the vendor's own page behind each fact.
What makes it different: No rankings, reviews or paid placement, and commission never changes a result. When a vendor doesn't say or its pages disagree, we tell you.
Kept current: Each fact shows the date we checked it, and we watch sources for changes.
Other categories: Shared inbox.
Not sure you need a help desk? Try the needs check.
How many support agents do you need? Estimate it from your monthly tickets and handle time.
Estimate agents neededYour shortlist starts here.
Select your must-haves and check the covered products. Results show which plans document them together and what is still open.
Compare all plans
Each row shows what the vendor's own pages say about one plan. Not listed doesn't mean missing.
Evidence checked from to
Plans marked Add-on only, Couldn't verify, Not listed or Not included are hidden too. Hidden doesn't mean the plan lacks the feature: Not listed means the vendor pages we checked don't mention it.
41 of 41 plans shown
| Product | Plan | SLA policies | Automatic assignment | Custom agent roles | SAML single sign-on | Public knowledge base | Custom reports | Listed price |
|---|---|---|---|---|---|---|---|---|
| eDesk | Essential | Not included | Not listed | Not included | Not listed | Not listed | Not listed | $39 per agent/month billed annually · $49 per agent/month billed monthly |
| eDesk | Growth | Included | Not listed | Couldn't verify (sources disagree) | Not listed | Not listed | Not listed | $89 per agent/month billed annually · $115 per agent/month billed monthly |
| eDesk | Professional | Included | Not listed | Add-on only | Not listed | Not listed | Not listed | $119 per agent/month billed annually · $149 per agent/month billed monthly |
| eDesk | Enterprise | Included | Not listed | Add-on only | Not listed | Not listed | Not listed | Contact sales |
| Freshdesk | Growth | Couldn't verify (sources disagree) | Not listed | Not listed | Included | Included | Not listed | $19 per agent/month billed annually · $23 per agent/month billed monthly |
| Freshdesk | Pro | Included | Included | Included | Included | Included | Included | $55 per agent/month billed annually · $66 per agent/month billed monthly |
| Freshdesk | Enterprise | Included | Included | Included | Included | Included | Included | $89 per agent/month billed annually · $107 per agent/month billed monthly |
| Front | Starter | Not listed | Included | Not listed | Not included | Included | Not included | $25 per user/month billed annually · $35 per user/month billed monthly |
| Front | Professional | Included | Included | Not listed | Included | Included | Not included | $65 per user/month billed annually · $85 per user/month billed monthly |
| Front | Enterprise | Included | Included | Included | Included | Included | Included | $105 per user/month billed annually · monthly: not recorded |
| Gorgias | Starter | Included | Included | Not listed | Not listed | Included | Included | monthly billing only · $10/month billed monthly, plus ticket overage |
| Gorgias | Basic | Included | Included | Not listed | Not listed | Included | Included | $50/month billed annually · $60/month billed monthly, plus ticket overage |
| Gorgias | Pro | Included | Included | Not listed | Not listed | Included | Included | $300/month billed annually · $360/month billed monthly, plus ticket overage |
| Gorgias | Advanced | Included | Included | Not listed | Not listed | Included | Included | $750/month billed annually · $900/month billed monthly, plus ticket overage |
| Gorgias | Enterprise | Included | Included | Not listed | Couldn't verify (sources disagree) | Included | Included | Contact sales |
| Help Scout | Free | Not listed | Not listed | Not listed | Not listed | Included | Not listed | $0 |
| Help Scout | Standard | Included | Not listed | Not listed | Add-on only | Included | Not listed | $25 per user/month billed annually · $30 per user/month billed monthly |
| Help Scout | Plus | Included | Included | Not listed | Add-on only | Included | Not listed | $45 per user/month billed annually · $54 per user/month billed monthly |
| Help Scout | Pro | Included | Included | Not listed | Included | Included | Not listed | $75 per user/month billed annually · $90 per user/month billed monthly |
| HelpDesk | Essential | Not listed | Included | Not listed | Not included | Not listed | Not listed | price not recorded |
| HelpDesk | Growth | Not listed | Included | Not listed | Not included | Not listed | Not listed | price not recorded |
| HelpDesk | Enterprise | Not listed | Included | Couldn't verify (sources disagree) | Included | Not listed | Not listed | Contact sales |
| HubSpot Service Hub | Free | Not listed | Not listed | Not listed | Not listed | Not listed | Not listed | $0 |
| HubSpot Service Hub | Starter | Not listed | Not included | Not included | Not listed | Not listed | Not listed | price not recorded |
| HubSpot Service Hub | Professional | Included | Included | Not included | Included | Included | Included | $90 per user/month billed annually · $100 per user/month billed monthly |
| HubSpot Service Hub | Enterprise | Included | Included | Included | Included | Included | Included | $150 per user/month billed annually · monthly: not recorded |
| Intercom | Essential | Not listed | Not listed | Not included | Not included | Included | Not listed | price not recorded |
| Intercom | Advanced | Not listed | Included | Not included | Not included | Included | Included | $85 per user/month billed annually · monthly: not recorded |
| Intercom | Expert | Included | Included | Included | Included | Included | Included | $132 per user/month billed annually · monthly: not recorded |
| LiveAgent | Small business | Not included | Not listed | Not included | Not listed | Included | Not listed | $15 per agent/month billed annually · $19 per agent/month billed monthly |
| LiveAgent | Medium business | Included | Not listed | Couldn't verify (sources disagree) | Not listed | Included | Not listed | $29 per agent/month billed annually · $35 per agent/month billed monthly |
| LiveAgent | Large business | Included | Not listed | Included | Not listed | Included | Not listed | $49 per agent/month billed annually · $59 per agent/month billed monthly |
| LiveAgent | Enterprise | Included | Not listed | Couldn't verify (sources disagree) | Not listed | Included | Not listed | $69 per agent/month billed annually · $85 per agent/month billed monthly |
| Zendesk Suite | Suite Team | Not listed | Included | Not included | Included | Included | Not included | $55 per agent/month billed annually · $69 per agent/month billed monthly |
| Zendesk Suite | Suite Professional | Included | Included | Not included | Included | Included | Included | $115 per agent/month billed annually · $149 per agent/month billed monthly |
| Zendesk Suite | Suite Enterprise | Included | Included | Included | Included | Included | Included | Contact sales |
| Zoho Desk | Free | Not listed | Not listed | Not listed | Not listed | Not listed | Not listed | $0 |
| Zoho Desk | Express | Not listed | Not listed | Not listed | Not listed | Not listed | Not listed | $7 per user/month billed annually · $9 per user/month billed monthly |
| Zoho Desk | Standard | Included | Not listed | Included | Not listed | Included | Included | $14 per user/month billed annually · $20 per user/month billed monthly |
| Zoho Desk | Professional | Included | Included | Included | Not listed | Included | Included | $23 per user/month billed annually · $35 per user/month billed monthly |
| Zoho Desk | Enterprise | Included | Included | Included | Not listed | Included | Included | $40 per user/month billed annually · $50 per user/month billed monthly |
- Included:
- the vendor's own page names this plan for the feature.
- Not included:
- the vendor's own page says this plan doesn't have it.
- Not listed:
- the vendor's pricing and help pages we checked don't mention it for this plan. That doesn't mean it's missing.
- Couldn't verify (sources disagree):
- the vendor's own pages say different things, so we can't confirm it either way.
- Add-on only:
- the vendor documents it on this plan only with a paid add-on or extra condition.
Common workflow capabilities we've checked
Everyday capabilities shown for context. They do not affect your shortlist.
eDesk
- Manually assign a support ticket to an agent: Not listed for any plan (documented for the product, no plan named)
- Add private internal notes to a support ticket: Not listed for any plan (documented for the product, no plan named)
- Reuse saved replies in support emails: Documented on: Essential, Growth, Professional, Enterprise
Freshdesk (standalone)
- Manually assign a support ticket to an agent: Not listed for any plan (documented for the product, no plan named)
- Plan availability not established by a manual-assignment source (the Pro, Enterprise banner belongs to the advanced-routing article).
- Add private internal notes to a support ticket: Documented on: Growth, Pro, Enterprise
- The ticks also cover Free (not canonical).
- Reuse saved replies in support emails: Couldn't verify (sources disagree). One Freshdesk help article lists canned responses on every plan, while another says they are part of the Freddy AI Copilot add-on, available only if purchased.
- The pricing page has no canned-responses row.
Front
- Manually assign a support ticket to an agent: Documented on: Starter, Professional, Enterprise
- Add private internal notes to a support ticket: Documented on: Starter, Professional, Enterprise
- Reuse saved replies in support emails: Documented on: Starter, Professional, Enterprise
- Starter supports one channel type, so Email must be that type to use templates in support emails.
Gorgias
- Manually assign a support ticket to an agent: Not listed for any plan (documented for the product, no plan named)
- Plan-level availability is not specified.
- Add private internal notes to a support ticket: Documented on: Starter, Basic, Pro, Advanced, Enterprise
- Reuse saved replies in support emails: Documented on: Starter, Basic, Pro, Advanced, Enterprise
Help Scout
- Manually assign a support ticket to an agent: Not listed for any plan (documented for the product, no plan named)
- The help article does not name a plan for assigning a conversation to a user, and the pricing comparison table has no assignment row.
- Setup note: Assigning to Teams is documented as Plus and Pro only; that is team assignment, not assignment to an individual agent.
- Assigning to Teams is documented as Plus and Pro only; that is team assignment, not assignment to an individual agent.
- Add private internal notes to a support ticket: Not listed for any plan (documented for the product, no plan named)
- The help article does not name a plan for internal notes.
- Reuse saved replies in support emails: Documented on: Free, Standard, Plus, Pro
- Free is capped at 10 saved replies; Standard, Plus and Pro show Unlimited.
HelpDesk
- Manually assign a support ticket to an agent: Not listed for any plan (documented for the product, no plan named)
- Add private internal notes to a support ticket: Documented on: Essential, Growth, Enterprise
- Reuse saved replies in support emails: Documented on: Essential, Growth, Enterprise
HubSpot Service Hub
- Manually assign a support ticket to an agent: Documented on: Professional, Enterprise
- Add private internal notes to a support ticket: Documented on: Professional, Enterprise
- Reuse saved replies in support emails: Documented on: Free, Starter, Professional, Enterprise
- Free allows up to 3 snippets per account.
- Starter, Professional and Enterprise allow up to 5,000 snippets per account.
- In paid accounts, users need a Core, Sales or Service Hub seat to use snippets.
- Help desk macros need Super Admin permissions to create and use.
- Professional allows up to 500 macros.
- Enterprise allows up to 1,500 macros.
Intercom
- Manually assign a support ticket to an agent: Not listed for any plan (documented for the product, no plan named)
- Add private internal notes to a support ticket: Not listed for any plan (documented for the product, no plan named)
- Reuse saved replies in support emails: Not listed for any plan (documented for the product, no plan named)
LiveAgent
- Manually assign a support ticket to an agent: Documented on: Small business, Medium business, Large business, Enterprise
- Add private internal notes to a support ticket: Documented on: Small business, Medium business, Large business, Enterprise
- Reuse saved replies in support emails: Documented on: Small business, Medium business, Large business, Enterprise
- Up to 20 canned messages and 20 predefined answers.
- Up to 100 canned messages and 100 predefined answers.
- Up to 500 canned messages and 500 predefined answers.
- Up to 1000 canned messages and 1000 predefined answers.
Zendesk (Suite line)
- Manually assign a support ticket to an agent: Documented on: Suite Team, Suite Professional, Suite Enterprise
- The plan banner on the help article covers the whole article, not only the manual-assignment section.
- Tickets cannot be assigned to light agents or collaborators; agents may be prevented from reassigning tickets.
- The banner also names Growth and Enterprise Plus (not canonical).
- Add private internal notes to a support ticket: Documented on: Suite Team, Suite Professional, Suite Enterprise
- Plans come from the help article's plan banner, which covers the whole article.
- The banner also names Growth and Enterprise Plus (not canonical).
- Reuse saved replies in support emails: Documented on: Suite Team, Suite Professional, Suite Enterprise
- Macros are Zendesk's matching feature for saved replies. Macros also run ticket actions.
- The banner covers the whole article and also names Growth and Enterprise Plus (not canonical).
Zoho Desk
- Manually assign a support ticket to an agent: Not listed for any plan (documented for the product, no plan named)
- No edition stated in the article.
- Add private internal notes to a support ticket: Not listed for any plan (documented for the product, no plan named)
- The article lists a permission requirement only; no edition is stated.
- Reuse saved replies in support emails: Documented on: Standard, Professional, Enterprise
- Free and Express show a dash for both "Email templates in reply" and "Snippets for faster response". "Custom email templates" shows "Default templates" on Free and Express (notification templates; not counted).
- Macros (all plans, counts 2 / 2 / 5 / 15 / 30) combine ticket actions; reply text is not stated, so Macros are not counted.